California LifeLine Related Forms and Notices for Service Providers
Information for Service Providers
California LifeLine Program - Rules and Regulations
- Rulemaking R20.02.008 - Docket listing all documents pertaining to California LifeLine rules, documents and decisions.
How to Become a California LifeLine Service Provider
- For carriers interested in offering California LifeLine service in California, please contact Kellie Jones (kellie.jones@cpuc.ca.gov) to answer any questions and to begin the process of database interface with the 3rd party administrator. Questions related to claims of reimbursement from the ULTS Fund can be addressed to lifelineclaim@cpuc.ca.gov. For all general inquiries send questions to lifeline@cpuc.ca.gov.
California LifeLine Administrator
- Notice to All Californina LifeLine Service Providers (Admin Letter 3) - Guidance regarding the submission of advice letters and reimbursement claims for the Affordable Connectivity Program Pilots
- Notice to All California LifeLine Service Providers (New Claim Process 2023) - Beginning on January 30, 2023, all service providers must submit claims to the California LifeLine program via eCAP.
- SSA Administrative Letter - 2023
- Notice to All California LifeLine Service Providers (April 21, 2022) - Guidance Regarding Advice Letters and Reimbursement Claims for Participating in the FCC EBB Program and ACP
- Guidance Regarding The Acceptable Types of Identification Documents (February 11, 2022)
- SSA Administrative Letter - 2022
- Notice to All California LifeLine Service Providers (June 22, 2021) - Guidance Regarding Advice Letters and Reimbursement Claims for Participating in the FCC EBB Program
- SSA Administrative Letter - 2021
- Interim Implementation Cost for September to December 2019 (February 3, 2020)
- SSA Administrative Letter - 2020
- Amended Claim Instructions for July to August 2019 (August 5, 2019)
- Interim Implementation Cost for July to August 2019 (August 5, 2019)
- Amended Claim Instructions for April to June 2019 (June 24, 2019)
- Interim Implementation Cost for April to June 2019 (June 24, 2019)
- Interim Claim Instructions for April to May 2019 (May 20,2019)
- Implementation Costs to transition to the new Third-Party Administrator, Maximus (February 11, 2019)
- SSA Administrative Letter - 2019
- Implementation of the California LifeLine Eligibility Criteria Provisions (August 27, 2018)
- Replacement for Form 497 in California LifeLine Claim Filings
- CPUC's Executive Director Notice regarding Emergency Consumer Protections for Counties Impacted by the December 2017 Wildfires
- SSA Administrative Letter - 2018
- SSA Administrative Letter - 2017
- California LifeLine Expedited Payment Option (August 4, 2016)
- CPUC’s Response to FCC Commissioner Pai’s Request for Information regarding the California LifeLine Program (July 27, 2016)
- SSA Administrative Letter - 2016
- Claim Payment Schedule Notification (June 8, 2015)
- Effective Date on Denials Global Issue (February 12, 2015)
- Guidance for Acceptable Identification Documents
- SSA Administrative Letter - 2014
- Guidance for Advice Letter Components regarding California Lifeline Wireless Services (February 14, 2014)
- Revised Administrative Letter - 2013 SSA - Sets the Specific Support Amount Subsidy for the California LifeLine Program at $11.50 effective January 1, 2013.
- Specific Support Amount (SSA) - 2013
- Notice to All California LifeLine Service Providers (December 3, 2012) - Offering California LifeLine Program Discounts
- Notice to All California LifeLine Service Providers (November 30, 2012) - California LifeLine Rates Beginning January 1, 2013
- Notice to All Carriers (September 13, 2012) - Implementation Costs to transition to a new third-party administrator, Xerox
- Notice to All Carriers (October 14, 2011) - Captioned telephone technology in the California LifeLine program
- Notice to All Carriers (September 9, 2011): Implementation of Weighted Average Subscriber Report in compliance with Decision D.10-11-033.
- Administrative Letter - Solix Form Name Changes (June 25, 2009)
- Notice to All Carriers Providing Residential Telephone Service dated February 27, 2009
- September 29, 2008 Workshop Staff Report
- Carrier instructions regarding toll-limitation
- California LifeLine Program Rates - Effective January 1, 2009
- 2026 - 2027 California LifeLine Income Limits
- 2025 - 2026 California LifeLine Income Limits
- 2024 - 2025 California LifeLine Income Limits
- 2023 - 2024 California LifeLine Income Limits and Revised 2022 - 2023 Limits
- 2022 - 2023 California LifeLine Income Limits
- 2021 - 2022 California LifeLine Income Limits
- 2020 - 2021 California LifeLine Income Limits
- 2019 - 2020 California LifeLine Income Limits
- 2018 - 2019 California LifeLine Income Limits
- 2017 - 2018 California LifeLine Income Limits
- 2016 - 2017 California LifeLine Income Limits
- 2015 - 2016 California LifeLine Income Limits
- 2014 - 2015 California LifeLine Income Limits
- 2013 - 2014 California LifeLine Income Limits
- 2012 - 2013 California LifeLine Income Limits
- 2011 - 2012 California LifeLine Income Limits
- 2010 - 2011 California LifeLine Income Limits
- 2009 - 2010 California LifeLine Income Limits
- 2008 - 2009 California LifeLine Income Limits
For All Service Providers on the California Lifeline Program: New Claim Process launched on 1/30/2023. Please request for access from the lifelineclaim@cpuc.ca.gov if you did not receive access. Please view the link below for Wireless and Wireline to access the eCAP portal.
Broadband Pilot Only - For Claim Periods on or after March 1, 2026
- For wireless claims for reimbursement beginning with the March 2026 claim period, please use the California LifeLine Wireless Claim Form Effective 03.01.2026, Instructions, and Sample of Wireless Claim Form.
ACP Pilot Only - For Claim Periods on or after July 1, 2023
- For wireless claims for reimbursement beginning with the July 2023 claim period, please use the California LifeLine Wireless Claim Form Effective 08.01.2023. Instructions and Sample Wireless Claim Form are available.
For Claims submitted on or after January 30, 2023, eCAP Launch
- Please use the following link when account is created. https://ecap.cpuc.ca.gov/s/
For Claim Periods on or after January 1, 2022
- For wireless claims for reimbursement beginning with the January 2022 claim period, please use the California LifeLine Wireless Claim Form Effective 01.01.2022. Instructions and Sample Wireless Claim Form are available.
For Claim Periods on or after May 1, 2021
- For wireless claims for reimbursement beginning with the May 2021 claim period, please use the California LifeLine Wireless Claim Form Effective 05.01.2021. Instructions and Sample Wireless Claim Form are available.
For Claim Periods on or after December 1, 2020
- For wireless claims for reimbursement beginning with the December 2020 claim period, please use the California LifeLine Wireless Claim Form Effective 12.01.2020. Instructions and Sample Wireless Claim Form are available.
Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov.
Broadband Pilot Only - For Claim Periods on or after March 1, 2026
- For wireline claims for reimbursement beginning with the March 2026 claim period, please use the California LifeLine Wireline Claim Form Effective 03.01.2026, Instructions, and Sample of Wireline Claim Form.
ACP Pilot Only - For Claim Periods on or after July 1, 2023
- For wireline claims for reimbursement beginning with the July 2023 claim period, please use the California LifeLine Wireline Claim Form Effective 08.01.2023. Instructions and Sample Wireline Claim Form are available.
For Claims submitted on or after January 30, 2023, eCAP Launch
- Please use the following link when account is created. https://ecap.cpuc.ca.gov/s/
For Claim Periods on or after January 1, 2022
- For wireline claims for reimbursement beginning with the January 2022 claim period, please use the California LifeLine Wireline Claim Form Effective 01.01.2022. Instructions and Sample Wireline Claim Form are available.
For Claim Periods on or after May 1, 2021
- For wireline claims for reimbursement beginning with the May 2021 claim period, please use the California LifeLine Wireline Claim Form Effective 05.01.2021. Instructions and Sample Wireline Claim Form are available.
For Claim Periods on or after December 1, 2020
- For wireline claims for reimbursement beginning with the December 2020 claim period, please use the California LifeLine Wireline Claim Form Effective 12.01.2020. Instructions and Sample Wireline Claim Form are available.
Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov