California LifeLine Related Forms and Notices For Carriers
Information for Carriers
California LifeLine Program - Rules and Regulations
- Decision 23-06-003 - Decision Approving Pilot Programs to Leverage Federal Affordable Connectivity Program Funds
- General Order 153 - Revised Pursuant to D.21-09-023 and effective December 1, 2021
- Decision 21-09-023 - Revises General Order 153, Authorizing Eligibility Verifications Through Database Access, and Establishing Specific Support Amounts.
- Decision 20-10-006 - Establishing Specific Support Amounts and Minimum Service Standards for California LifeLine Program and Authorizing replacement of Federal Support for Wireline Participants
- Decision 20-02-042 - Extending Authorization to Replace Federal Support for California-Only Participants
- Connection/Activation Reimbursement 2016
- Resolution T-17337 - Sets the Specific Support Amount Subsidy for the California LifeLine Program at $11.50 effective January 1, 2012.
- General Order 153 - (Effective December 1, 2011 - November 30, 2021)
- Resolution T-17321 - Revises General Order 153 effective December 1, 2011.
- General Order 153 - (Effective July 1, 2009 - November 30, 2011)
- Resolution T-17202 - Revises General Order 153 to reflect administrative revisions to the California LifeLine Program effective July 1, 2011.
- General Order 153 - Public Utilities commission of the State of California - Procedures for administration of the Moore Universal Telephone Service Act effective May 3, 2007 - June 30, 2009.
- Decision D.10-11-033 - Adopting forward-looking modifications to California LifeLine Program in compliance with the Moore Universal Telephone Service Act effective November 19, 2010.
- Decision D.08.08.029 - Adopting a Pre-Qualification Requirement for the California LifeLine Program and Resolving Remaining Phase 2 Issues effective July 1, 2009. Appendices
- Rulemaking R20.02.008 - Docket listing all documents pertaining to California LifeLine rules, documents and decisions.
How to Become a California LifeLine Service Provider
- For carriers interested in offering California LifeLine service in California, please contact Kellie Jones (kellie.jones@cpuc.ca.gov) to answer any questions and to begin the process of database interface with the 3rd party administrator. Questions related to claims of reimbursement from the ULTS Fund can be addressed to lifelineclaim@cpuc.ca.gov. For all general inquiries send questions to lifeline@cpuc.ca.gov.
California LifeLine Administrator
California LifeLine Program Flat Rate Cost Factor (CF) pursuant to Decision D.03.01.035
Information - Only Filings
For All Service Providers on the California Lifeline Program: New Claim Process launched on 1/30/2023. Please request for access from the lifelineclaim@cpuc.ca.gov if you did not receive access. Please view the link below for Wireless and Wireline to access the eCAP portal.